Satisfaction or refund
Right of withdrawal
If the product does not meet your expectations or simply changed your mind know that you have 15 days to return it. You can ask for a change of size, a refund or a voucher for the amount of your spending.
In case of returning goods, please contact us using one of the following methods:
- Using the "Return Merchandise" from your customer account.
- By submitting the form you'll find on our website at the link: "Contact us". This is the link for direct access: https://www.genialgifts.com/en/contact-us
- By sending an email to firstname.lastname@example.org
After you notify us of your choice and getting our return authorization please send us the goods. Attention, all shipping charges to return the product are charged to you (except in the event that a refund is due because of defective or not in conformity with yourself ordered).
Made of appropriate checks, we will refund (or exchange) within 48 hours of receipt of the goods.